I was nervous to rent from here after reading some of the nasty reviews written. However, I'm very glad I did. We arrived on Saturday night, but our flight was delayed until 1am. I called the office and asked if I could just pick it up the next day and keep the same rate. No problem.
Our flight was supposed to get in a half hour before closing time, but of course our flight was delayed. Initial delayed estimated arrival time was just after closing, so we were worried we would be stranded at the airport. After calling ahead to notify of our delay, they guaranteed to stay an hour longer until 1:30! The flight didn't arrive until 1:15, which was pushing it. Racing to ground transportation, I called Thrifty Burlington directly to signify our arrival and he reassured the blue shuttle was there waiting for the transfer. Checking out the car was pretty seamless, and we were hitting the road in no time! Confused about the random 1 star reviews, would definitely recommend to others and come back as well. I really appreciate it, thank you so much!
Staff at Thrifty are exceptional. Randy and staff stayed up very late for my very delayed flight. Great service and promptness.
All the low star reviews have no explanation of their rating, I find that suspect and so should you. I had an absolute seamless and positive experience with Thrifty Parking. Dropping my car off, luggage on the bus and to the terminal in about 15 minutes. Due to a winter blizzard, my flight was delayed by almost 3 days, Thrifty was accommodating even staying later than closing and doing so with a great attitude. My car was ready, turned on and heated. Pick-up from the airport, baggage in the car and checked out in under 10 minutes. These people are consummate professionals in every sense of the word. I highly recommend and will always use them when flying out of BTV.
Our hotel dropped us off Sunday morning. They gave me my original rate and there was no pressure to get all the extra add in junk. Easy breezy, in and out. The car was nice/clean and got good mileage. We dropped it back off at 4:30am Monday morning and took a quick shuttle ride to the airport. No hassle, no trouble.
Glad I didn't listen to all the terrible reviews. Makes me think maybe it really was other car companies trying to bring down the ratings. We seriously had no issues with the rental what so ever, which is rare to say these days.
Only thing I would like to have seen differently was for them to have done a walk around on the car with us when we picked it up. I was nervous the whole time that I'd be charged for some scratches that were already existing on the side. It didn't end up being a problem though.
Save yourself from the headache and waste of time by NEVER considering this company. The worst company I've come across by far. Horrible guest services!!!
Thrifty Parking is a US Parking based in South Burlington, New Hampshire. Thrifty Parking is located at 1710 Williston Rd, South Burlington, VT 05403, USA.
Please contact with Thrifty Parking using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Thrifty Parking opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.