But then I come back in the front door with some bike shoes with that BOA lace closure. Well I never used them much because the BOA would not stay closed. Who knew that gadget could could be fixed on the spot? Earl's fixed it and quickly too.
Oh, btw, I noticed the headset was loose, so I fixed that too.
Came back later to pick up "Old Faithfull" commuter bike and it was ready.
Great Shop! Coming from a similar field, these guys go above and beyond! Service department will usually stop in the middle of what there doing and are eager to help. I wish they stocked a few more accessories, yet I know they just can't stock everything, it just costs too much. Readers keep this in mind before you go and buy stuff online, shops like this keep things going! You need to give them some support.
People ask me about buying a bike, I say I buy a bike shop. This one is top notch!
I was just in and asked if they would replace a tube on one of my tires. Irrespective of the the fact that there were 6 people in the store doing NOTHING , they wanted to charge $10 for a 5 min job. What happened to Vermont hospitality? My old bike shop in Delaware, Bike Line, gladly helped out pro bono knowing that they would get return business and referrals. I should have gone to Old Spokes Home!
I had been in Earl's several years ago (maybe 2011) looking at a pair of bibs that I could use while on my mountain bike at the time but have never been in there since. This year I was in the market for two brand new bikes, a road bike and a mountain bike. It seems that every single bike on the face of this planet, road or mountain, is going towards the blah depressing color of black or gray or some variation of the two. I wanted to be totally different and get a brighter color like red, blue or white, which I noticed did limit my options substantially due to almost every bike being black. The only mountain bike in my price range that fit my wants and needs that I had found online was the 2018 BMC Teamelite 3. I was very excited to see that I was able to get it in a satin red with white lettering. So I went to Earl's to see what they could do for me with that bike, there I was helped by Tom Echelberger. Tom was super pleasant to work with, was extremely knowledgeable of the products, had an upbeat attitute, never rushed me into making a decision and listened closely and carefully to my cycling desires and needs. Here I explained to Tom what I was looking for and he had showed me one of their hold over road bikes that was not just in my exact size, but was in the red that I was looking at for the mountain bike. It was a beautiful 2016 BMC Granfondo gf02 in polished red with white lettering. I was super excited! Tom had found me a much better road bike than what I had originally planned on getting and saved me a ton of money in the process. Tom Echelberger is a salesperson that is a last of a breed. 95% of salespeople don't care about customers. They just want the sale for commissions but forget the people skills that are needed to achieve that. Well, I had to wait a while to order the 2018 BMC Teamelite but was able to enjoy the 2016 BMC Granfondo almost right away. Thank you so much Tom and Earl's for a fantastic and memberable experience!
The competition in Burlington is pretty stiff, but Earl's is still Leading.
I can't say enough about the knowledge & dedication of the team in the shop. One guy, Andrew, really helped me out of a jam with his creativity.
So I roll in the back door with my faithful commuter bike. Brakes squealing enough to wake up the neighbors baby. The wrench, who could be my grandson says "no prob bro, we will work it in this afternoon. " And they were budy, of course.
Earl S Cyclery Fitness is a US Bicycle Store based in South Burlington, New Hampshire. Earl S Cyclery Fitness is located at 2500 Williston Rd, South Burlington, VT 05403, USA.
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